Frequently Asked Questions

You can access your account by using the login link here:

If you’re having trouble accessing your account you can reset your password by clicking here:

After you log into your account you’ll find your digital card in the “Your Account” area.

How do I get a physical card?

The Autism Travel Card is now digital.

Feel free to download and print if you prefer a physical card.

In order to download your digital card please follow these steps:

1. Please login using this link:

2. Once logged in, access your digital card in the “Your Account” area from the navigation menu, or this link:

3. Scroll down to where it says “Download card” – click on that button and you will be prompted to download your card

If you are still encountering any issues, please send us an email at [email protected] and include any screenshots if necessary

How to cancel:

Send an email requesting your account be canceled at [email protected].

How much does it cost?  The fee for the card is $10/year and is charged to the card on file.

Why is there a fee for the card?  The card fee helps us to cover costs, continue to enhance our program and recruit more businesses to serve you and your family.  The hope is that one or two uses at a participating business(es) will more than cover the annual fee.

I forget my password:

If you can’t use the single sign-on link you received you can use this link to reset your password:

What does Autism Ready mean?

The business has enrolled in autism training and provides accommodations to people and families with autism

Depending on the business this could mean they have these attributes:

Quiet space if an episode occurs

            WiFi available

            Special seating/booths

            Ability to turn lights up or down

            Ability to turn music down or off

            Other attributes:

            Paper towels in the bathrooms (in place of hand dryers)

            Covers over auto flush “eyes” on toilets

Comfort items available upon request (ear defenders, sunglasses, fidgets, etc)

Additional accommodations or services should be listed on the business listing in the directory.

Restaurants and attractions:

Front of the line if there is a wait

For hotels, curbside or expedited check-in 

Ambassador Portal

Login to access your account

Business Login

Login to access your listing and learning reports